Customer service in the entertainment industry

Years 11 and 12 VET entertainment
Creative Class VET

Develop knowledge and skills to communicate effectively with customers and provide quality service.

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Learning intentions

  • explore communication techniques
  • explore types of customers, including customers with special needs
  • identify difference between customer needs, expectations and preferences
  • develop quality customer service skills and knowledge
  • identify causes of customer dissatisfaction
  • develop complaint handling techniques.